Built on more than three decades of leadership in accessible and inclusive travel, Inclu Academy transforms lived experience, professional expertise and real-world knowledge into practical education for today’s travel and hospitality industry.
Our purpose is to give people and organisations the intelligence, confidence and capability to understand individuals more deeply and serve them better.
From introductory learning to advanced professional development, every programme is designed to turn awareness into action, uncertainty into confidence and good intentions into consistently better experiences.
Because inclusivity is not a specialist subject. It is an essential part of modern, intelligent and exceptional service for everyone.
Alison Pearson
Head of Travel Services at Inclu Travel Group
Professor Tom Mordue
Travel is one of the world’s great forces for human connection. It brings people, places and cultures together and creates experiences that can shape lives.
Yet the opportunity to travel with confidence is still not shared equally. Many barriers arise not only from the physical environment, but from gaps in knowledge, communication and professional practice. Overcoming them requires intelligence, confidence and capability throughout the traveller journey.
That is what makes Inclu Academy both timely and important.
Through structured, cross-sector education, the Academy turns the ambition of inclusive travel into practical professional capability. It equips people to understand individual needs, exercise informed judgement and respond confidently in real-world situations.
As technology plays an increasingly prominent role, empathy, curiosity and thoughtful decision-making will become more important, not less. Travel remains a profoundly human endeavour.
Inclu Academy recognises that no single profession can create an inclusive journey alone. It provides a credible framework through which the sector can strengthen professional practice and turn the promise of inclusivity into consistently better experiences.
This is the leadership our sector needs: ambitious in vision, rigorous in thinking and grounded in practical application.
Professor Tom Mordue
Professor of Tourism & The Norman Richardson Chair of Tourism, Northumbria University
Alongside our free Travel Advisor Freshers module, we are excited to offer a very special two-course bundle for September only:
Travel Advisor Foundation + Travel Advisor Professional
Two progressive qualifications designed to give new and established travel advisors the understanding, confidence and practical capability to approach inclusive travel professionally.
Inclu Academy is a multi-faculty centre of professional learning for the global travel, tourism and hospitality industries.
Our expanding portfolio brings together education across travel design and distribution, hospitality and events, destination management and development, representation and marketing, aviation and transport, and the performing arts. From free introductory learning and focused short courses to professional qualifications, advanced specialisms and executive programmes, every route is designed to build the intelligence, confidence and capability required to turn inclusive ambition into consistently better experiences.
Explore the faculties, discover individual courses or follow a progressive learning pathway shaped around your role, organisation and ambitions.
We know that choosing the right learning programme can raise questions. Our Frequently Asked Questions section is here to provide clear, straightforward answers to the things you may want to know before getting started with Inclu Academy.
Whether you’re wondering about our courses, how learning works, accessibility, or what you can expect from your experience, you’ll find the answers here. And if you can’t find what you’re looking for, our team is always happy to help.
We’re offering our Travel Advisor Foundation and Travel Advisor Professional courses for just £99+VAT throughout September 2026.
This is a saving of £200 on the usual price for the training bundle.
Travel is becoming more personal, more complex and more dependent upon professional judgement.
Travellers expect to be understood as individuals, while businesses need people who can ask better questions, interpret information responsibly and design complete experiences with greater confidence. Yet professional education across the industry has not kept pace with that change.
At the same time, technology can identify options—but it cannot replace empathy, reassurance or informed human judgement.
Inclu Academy exists to close that capability gap: transforming decades of real-world experience into practical education for the professionals and organisations shaping what travel becomes next.
The opportunity already exists. Industry capability must now catch up.
Inclu Academy is for people and organisations across travel, tourism and hospitality—from those taking their first steps into the industry to experienced professionals, leaders and specialist practitioners seeking to extend their capability.
Our courses, qualifications and professional pathways support individuals, teams and organisations at every stage of their development.
Yes – and demand is growing.
Travellers increasingly expect experiences shaped around them rather than standardised products and assumptions. Changing demographics, longer travelling lives and greater expectations of personalisation are creating substantial demand for professionals who can understand individual requirements and design with greater intelligence and confidence.
Yet capability across travel and hospitality remains limited. For individuals, this creates an opportunity to develop a valuable and distinctive professional specialism. For organisations, it offers access to underserved customers, stronger client relationships and a clear point of commercial differentiation.
Yes – but inclusive product is not confined to a specialist brochure or a small collection of predetermined holidays.
Much of the world’s existing travel product already has the potential to serve a wider range of travellers. The challenge is that its suitability is often poorly understood, inadequately described or not connected intelligently across the complete journey.
Inclu Academy teaches professionals how to ask better questions, assess product more confidently and distinguish between what is possible, what may require adaptation and what should not be recommended.
The opportunity is not simply to find more “inclusive holidays.” It is to design more of travel inclusively.
Inclu Academy has been four years in development and is built upon more than three decades of professional leadership, lived understanding and real-world travel experience.
Our purpose is not simply to raise awareness. It is to develop the intelligence, confidence and capability people need to make better professional decisions and deliver more thoughtful, personal and consistently exceptional service.
Every course is designed to connect understanding with practical application—helping people translate what they learn into how they think, communicate, advise, design and deliver.
Travel is not delivered by one profession or organisation. Every journey depends upon multiple people, businesses and environments working together—from inspiration, advice and distribution to transport, destinations, accommodation, experiences, events and communication.
Inclu Academy reflects that reality through specialist faculties covering the principal parts of the travel and hospitality ecosystem. Each faculty develops the knowledge required within its own field while recognising how its decisions affect every other stage of the traveller’s experience.
Our faculties are therefore connected rather than isolated. A travel designer must understand the realities of hospitality and destination delivery. A hotel must understand how its product is communicated and sold. A destination must connect accommodation, transport and experiences. Media and influence shape expectations before a journey even begins.
By understanding where these disciplines connect, intersect and depend upon one another, Inclu Academy helps create more consistent capability across the complete journey- not isolated excellence within only one part of it.
Not necessarily.
Each course page explains who the learning is designed for and whether any previous knowledge, qualification or professional experience is recommended.
Our pathways support people at different stages – from those who are completely new to travel, tourism or hospitality to established professionals seeking advanced or specialist capability.
If you are new to inclusive travel, begin with Freshers – our gifted, 20-minute introduction.
Freshers will help you see the opportunity differently, understand why this capability matters and discover the professional pathways available through Inclu Academy.
You can also use Find My Route to identify the course, qualification or programme most relevant to your role, experience and ambitions.
Courses are delivered online and designed to fit around professional and personal commitments.
Depending upon the course or programme, learning may include written content, expert-led video, practical examples, case studies, reflective activities, knowledge checks and applied assessments.>/p>
Any live, cohort-based or organisation-specific elements will be explained clearly before enrolment.
Yes. Most Inclu Academy courses can be completed flexibly, allowing you to learn at a pace that suits you.
Where a qualification or programme includes scheduled sessions, cohort dates, assessment deadlines or completion requirements, these will be explained before you enrol.
The investment varies according to the depth, duration and professional level of the course, qualification or programme.
Some introductory learning, including Freshers, is gifted without charge. Advanced learning reflects the specialist knowledge, practical resources, assessment and professional development it provides.
The relevant investment will always be shown clearly on the individual course page before enrolment.
Yes. A growing number of host agencies recognise the value of helping their advisors develop distinctive, commercially relevant professional capability.
You may wish to ask whether your host agency provides a learning allowance, professional-development budget or support towards course fees.
Inclu Academy can also discuss group enrolment, tailored pathways and partnership arrangements directly with host agencies.
Yes.
We provide team, cohort and organisation-wide learning for travel businesses, hospitality groups, destinations and industry partners.
Learning can be structured around different roles, levels of responsibility and organisational priorities—from introductory education for an entire workforce to advanced development for operational teams, specialists and senior leaders.
Yes. Every Inclu Academy course, beginning with Freshers, is certificated.
Advanced qualifications at Designer and Leader level will be accredited, recognising the higher level of professional knowledge, applied capability and assessment required.
Completion may mark the achievement of a valuable standalone course or the beginning of a wider professional pathway.
Depending upon your chosen route, you may progress to a higher qualification, an advanced specialism, leadership development or further role-specific learning.
Inclu Academy is designed to support continuing professional growth – from first awareness to recognised expertise.
As far as your professional ambition takes you.
You may begin with Freshers, progress through Foundation and Professional learning, develop a specialist capability or continue towards an accredited Designer or Leader qualification.
For individuals, this can mean progressing from first discovery to recognised professional expertise. For organisations, it can mean moving from introductory learning to role-specific education, organisation-wide capability and industry leadership.
There is no single route and no predetermined endpoint. You can choose the learning that supports your role today and continue developing as your experience, responsibilities and ambitions grow.
Inclu Academy is designed not simply to help you complete a course – but to help you build a capability, specialism or career.
Ask us.
If you can’t find the answer here, our Academy team will be happy to help.
Please contact to our Academy team – team@incluacademy.com.